Landlord won't fix heat, water, or repairs
Landlords are generally responsible for keeping the rental unit fit to live in and maintaining vital services like heat and hot water.
Information only — not legal advice. Ontario tenant law has exceptions. For your specific situation, contact WUSA Student Legal Protection or a licensed paralegal.
Your rights (general)
- •Heat must usually be provided so the unit reaches at least 20°C (minimum heat standards apply in most cases).
- •Landlords must maintain the unit in a good state of repair — plumbing, electrical, appliances included in the lease, and structural issues.
- •You generally cannot withhold rent without following the proper LTB process — doing so can put you at risk.
- •Document everything in writing so you have a record if you need to file later.
What to do next
- 1Send a dated written maintenance request by email — describe the issue, when it started, and how it affects you.
- 2Take photos or video and keep copies of all messages.
- 3If the landlord still does not act, you may file a T6 application (maintenance) with the LTB.
- 4For urgent health or safety issues (no heat in winter, major flooding), contact the City of Waterloo by-law or seek legal help promptly.
Official forms & resources
- T6 — Tenant Application about Maintenance →Landlord and Tenant Board
Need personal advice?
WUSA Student Legal Protection offers free legal advice for UW students on housing disputes. WLUSU members can contact WLUSU Legal Care.
Keep records from day one: documents to keep checklist